McDonald's
Serving Breakfast: 5:00 am - 11:00 am
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Going up
Launch your Management career at McDonald's® and you'll learn right away that this is just a starting point. Countless Managers have advanced to higher-level positions throughout the organization. We want you to experience, learn and advance. And we'll prepare you with everything you need to do it.
Here, ambition is your first key to a brighter future. If you want to explore higher levels of our organization we're behind you 100%.
If you work for our great McDonald's Franchise organization, your management career would likely follow a path like the one outlined below.
Manager Trainee
Each person's suitability to be considered for a Manager Trainee position will be assessed on their ability to supervise people, product and equipment to deliver outstanding Quality, Service, Cleanliness & Value (QSC&V) on assigned shifts and their motivational desire to perform. You should demonstrate and reinforce the leadership behaviors and basic people skills necessary to gain commitment from Crew and other shift managers. You will develop a thorough understanding of McDonald's personnel policies and security and safety procedures and will have completed the first level of the McDonald's Management Development Program (MDP) culminating in you attending the Basic Shift Management course at the Regional Office.
As a Manager Trainee, you are responsible for learning and understanding McDonald's policies and procedures in order to prepare for managing shifts in a McDonald's restaurant. The responsibilities include, but are not limited to:
Learning the basics of restaurant operations through on-site training, area management and floor management.
Gaining experience with attaining and maintaining customer satisfaction.
Developing an understanding of basic supervision, human relations, interpersonal communication and follow-up skills.
Establishing an Individual Development Plan to help focus on personal career development objectives.
Ensuring that a respectful workplace exists in the restaurant.
Upon successful completion of level one of the McDonald's Management Development Program (MDP) and having demonstrated the ability to maintain a consistently high level of QSC, you will be promoted to Second Assistant. This provides the platform to take on secondary responsibilities such as Crew training, workplace safety, and ordering of stock. As a Manager you will also contribute to the retention of Crew who are enthusiastically dedicated to customer satisfaction.
From Manager Trainee you will move to a Shift Manager position where you actually begin to apply the skills you have learned as a Manager Trainee.
Shift Manager
As a Manager, you are responsible for managing people, products and equipment to execute outstanding Quality, Service, Cleanliness and Value (QSC&V) on all assigned shifts. The responsibilities include, but are not limited to:
Developing and training crew employees.
Maintaining critical standards for product quality, service speed & quality, cleanliness & sanitation.
Managing shifts and/or areas without supervision
Ensuring all safety, sanitation and security procedures are executed.
Controlling food components, labor, waste and cash while managing shifts and/or areas.
Completing all assigned shift paperwork.
Ensuring that a respectful workplace exists in the restaurant.
The next level of restaurant management is the Assistant Manager. Here you will explore the business skills involved with managing a restaurant.
To be promoted to a Assistant position (effectively in charge of restaurant systems) you must have completed the second stage of the Management Development Program (MDP) and all of the associated training courses. You will have displayed the level of maturity and ability needed to take on this additional responsibility. You will have demonstrated you are able to balance maintaining our high standards of Quality, Service and Cleanliness whilst motivating and engaging the Crew on your shifts. You will have a proven track record in people development and a strong profitability focus.
Assistant Manager
As an Assistant Manager, you are responsible for assisting the Restaurant Manager in executing virtually all aspects of the restaurant operations. The responsibilities include, but are not limited to:
Demonstrating and reinforcing the leadership behaviors and basic people standards necessary to gain commitment from crew and other shift managers.
Recruiting, staffing, scheduling and retaining employees.
Managing the development and training of crew and shift management employees.
Building sales and controlling costs to deliver optimum business results for all areas of accountability.
Maintaining critical standards for product quality, service speed and quality, cleanliness and sanitation.
Controlling assigned profit and loss line items.
Ensuring that a respectful workplace exists in the restaurant.
As a successful Assistant you will be expected to consistently demonstrate the ability to evaluate the restaurant's performance, and will develop and implement goals and action plans designed to bring about performance improvements. Viewed as a leader by your peers, you will train and develop future managers in all aspects of the restaurant's systems and performance. You'll complete the third stage of the Management Development Program (MDP) and attend the Restaurant Leadership Practices course.
The next level of restaurant management is the Restaurant Manager. Your performance and available positions will determine the time frame for progression from Assistant Manager to Restaurant Manager.
Restaurant Manager
Having demonstrated your ability as an Assistant, when an opportunity becomes available you may be promoted to Restaurant Manager. You will then be responsible for every aspect of the restaurant's performance from aspects such as cleanliness, to business planning and profitability.
As a Restaurant Manager, you are responsible for the entire operation of a single McDonald's restaurant, including:
Developing and training Assistant Managers.
Measuring external customer satisfaction and executing plans to increase brand loyalty.
Implementing and conducting in-restaurant new products and procedures.
Ensuring execution of all security, food safety and maintenance of the restaurant.
Projecting and controlling accurate profit & loss line items.
Administering all in-restaurant records and procedures including benefits, payroll, inventories, security and employee personnel files.
Ensuring that a respectful workplace exists in the restaurant.
However, your development does not stop here. As a Restaurant Manager you will receive regular formal and informal feedback and training from your Operations Supervisor.
Succeed as a McDonald's Manager, and you'll prove two things: one, you know your stuff, and two, you could be ready for the next challenge.
We like that in our professionals.
The information contained on this site highlights benefits and policies for our independent franchise U.S. restaurants only. The descriptions on this site should be used only as a guide. For a more accurate description you should contact your local McDonald's®
This McDonald's Franchise reserves the right, in its sole discretion, to amend its policies, programs and/or guidelines, including the information on this site, at any time with or without prior notice. McDonald's, employment is at will. This means that employees are free to terminate their employment at any time, for any reason, with or without cause, and the employer retains the same rights.
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